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7 Days Replacement Only
If your product is defective / damaged or if you receive an incorrect / incomplete product, then call our customer service on 09 973 203 566 to log a replacement request within 7 days of delivery. This item is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
This product is not eligible for a replacement if the product is "no longer needed". "No longer needed" means that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of shop.com.mm packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer box.
- Before returning a mobile / tablet, the device should be formatted and screen lock should be disabled. The iCloud account should be unlocked for Apple devices.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
To learn more about how to return your product click here.