FREQUENTLY ASKED QUESTIONS
Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
Once you have found your preferred product, just follow the steps below:
• Select a preferred colour/size and then click on ‘Add to cart’, to add this product into your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
If you encounter any problems while placing your order, do not hesitate to contact us on 018604371, 09970160006, 09970140004 (or) [email protected] or Facebook (Username – shop.com.mm).
Please click on the account tab located at the top right end of our homepage. A pop-up screen provides you with the option to, login if you are an existing customer or register as a new customer either by filling the form with some personal information or using your Facebook account. After updating the required fields, click on the submit tab to create your account.
All the products on our website are brand new. We assure you authenticity and originality.
Shop.com.mm is the largest business-to-consumer (B2C) retail platform in Myanmar enabling businesses to sell directly to millions of customers throughout Myanmar.
Shop.com.mm online shopping mall is essential to the Myanmar retail strategy of leading global businesses and the most effective avenue for Myanmar e-commerce market penetration.
Pls join to shop.com.mm by clicking here (<-Please insert a link for seller who want to sell on our website) if you’re willing to cooperate with us.
As we are always looking to broaden our product selection and keep our customers satisfied If we do not currently have your particular item, please inform us. However, we have a variety of other products that are similar to what you want.
Yes, shop.com.mm delivers products to customers up to 61 regions within Myanmar.
Currently, shop.com.mm does not deliver outside Myanmar. However, if you are in Morocco, Egypt, Kenya, Ivory Coast, Bangladesh or Pakistan, we encourage you to visit the Jumia or Daraz online stores in those countries.
Our standard delivery timeline of 2-4 Business days in Yangon and 3-7 days for regions outside Yangon. You will also be contacted by our dispatch personnel on the day of delivery.
Yes we do. Our corporate office is located in Yangon. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.
Shop.com.mm offers delivery services because of the goal of convenience. However, if you want to pick up your item from our office, please contact to Customer Service 018604371, 09970160006, 0997014000 and we’ll make arrangement.
Shipping charge is varied based on your location, type of product, size of the product and weight .
Our dispatch personnel would call you before the delivery day. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days.
Yes. Your product can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
If you haven’t received your items, kindly contact us Customer Service 018604371, 09970160006, 0997014000 or send an email to Customer service [email protected] (quoting your order number).
We accept Bank transfer payment everywhere from Myanmar.
We will call you at the delivery day. You can also contact us Customer service 018604371, 09970160006, 0997014000 to enable us provide you with adequate updates on the status of your order.
We endeavour send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline.
We have two payment methods :
(COD) Cash on Delivery, At the same time we deliver your product to your home, we collect the money from you.
Bank Transfer Payment
Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.
In order to put items in the basket, you should adjust the security settings of your browser. Please follow the steps below:
- Click Tools.
- In the drop down selection menu, select Internet Options.
- Click the Security tab.
- Click the "Security level for this zone" and adjust it to custom level.
- Scroll down the settings to the scripting box.
- Select "Enable" in the Active Scripting and Scripting of Java Applets box
- Click OK.
- Click Internet Options and then OK again to accept the settings.
- Click Tools.
- In the drop down selection menu, select Settings.
- Click the Content tab.
- Click OK.
- On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
- In the "Settings" section click on the "Show advanced settings..."
- Under the the "Privacy" click on the "Content settings...".
- Click on the "OK" button to close it.
- Close the "Settings" tab.
- Click on the "Reload this page" button of the web browser to refresh the page and continue shopping.
We currently have a returns policy of 7 days from the date of delivery to return the product(s). If you are dissatisfied with the product you receive, you can request for replacement.
We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to exchange. If the product is defective due to the misktakes of our staff, we will exchange or refund you the purchase price. If the product doesn’t meet the standard quality, you can return to us also.
You can return this product to us; as long as it is in the same state it was delivered. If it is within our 7 days return policy timeline, we will accept this return.
Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact. We will come and pick up the wrong product within 7 days.
We wish to send your product as soon as possible. However, we can only guarantee that we will deliver within 7 days.
Yes. We offer full refunds for returned defective products only.
After an item is retrieved, we will check if the return product meets our requirements. If your return is valid, we will process to issue refund voucher which is the same amount of your purchased or via bank transfer.
After your item is retrieved and assessed, your claim is validated, your refund voucher will be processed within 1 business day or if you want via bank transfer, you will receive within 3 business days.
If you have not received your refund voucher, please contact and inform us by phone or email.