Returns & Refunds
Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.
You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then have until the 12th to request a return.
Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under [email protected]
If you experience issues after the shop.com.mm return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.
No, you do not have to return your whole order. It is fine just to return certain products.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of shop.com.mm packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on ‘Need Help?’ or simply via our tracking page
There are in general no charges for shipping a product back to Shop.com.mm.
It will take between 5 and 13 days to send you the replacement product, depending on your location. Please refer to the product page on shop.com.mm for further information about delivery time.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
|Refund Method||Refund Option||Refund Time|
|All||Refund Voucher||1-2 working days|
|Debit Card or Credit Card||Debit Card or Credit Card||5-6 working days|
|Cash on Delivery (COD)||Bank Deposit||5-6 working days|
|Shop Voucher||Refund Voucher||1-2 working days|
Yes, the refunded amount would also include the shipping amount you were charged.