After you have successfully placed your order, our Customer Service team will conduct a verification process in order to confirm the purchase. They will then update you as soon as possible by call.
After successful verification (time frame: within 24 hours after ordered date), you can expect to receive your order within the following time frame:
you can expect to receive your order within the following time frame:
If any change on delivery promise during our shipping process, you will be proactively informed by our CS agent with proposal of alternative options
Click on the product you want and go to its product detail page. You will see the delivery lead time of that product on the right top side of the page, as shown below:
At any stage you can track your order status by using the order number in the "Order status" page , as shown below:
-If you chose home delivery :
• Before delivery, you will receive a call from the driver in order to schedule the delivery. • We will attempt to deliver to your shipping address 3 times and after the 3rd failed attempt, the order will be cancelled.
-If you chose delivery at pickup station:
• You will be informed of order availability at pickup station by a call. You will then be able to recover it during 3 days after the information call.
Exact shipping fees will be given to you during checkout process, depending on ordered items (price & weight) & delivery address.
Sealed items cannot be opened unless payment is processed. The Delivery Associate will not accept to take the item back on the spot if the seal of the item has been opened.
If you later discover that there is any issue with the product bought, please call Customer Service at this number to schedule a pick-up: 0996 996 5500.
Please keep in mind that the item's condition has to conform to our Return Policy : www.shop.com.mm/en/return-policy/
Orders must be delivered to a private addresses (e.g. home or work address) to a pick-up station. Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants. If payment is completed with Bank Transfer, the only person allowed to receive the order is who transfered money , who must show his national ID to our driver.
If you prefer, you can have your orders delivered to a pick-up station. Address is as below.
No. 82-C, Thar Tha Nar Yeik Thar Street
Middle Shwe Gone Taing Ward