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7 Days Replacement Only
If your product is defective / damaged or if you receive an incorrect / incomplete product, then call our customer service on 09 96 996 5500 to log a replacement request within 7 days of delivery. This item is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
This product is not eligible for a replacement if the product is "no longer needed". "No longer needed" means that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Please note that in Big events like Black Friday, Mobile Week, Fashion Week, return allowed only for defective and wrong items.
To learn more about how to return your product click here.